Question 1

What is a credit?

Accepted Answer

A credit is the unit you spend on AI features. Each AI transcription, summary generation, or key insights run costs 1 credit. Browsing and downloading public transcripts is always free and never uses credits.

Question 2

What can I do for free?

Accepted Answer

You can generate, search, copy, and download public transcripts for any supported YouTube video without limits. Signing up also includes API access and 10 starter credits to try AI transcription, summaries, key insights, translation, and public API transcript requests.

Question 3

Is API access included in Free?

Accepted Answer

Yes. API access comes with a free account. Successful public API transcript requests use credits, and account and balance lookups do not consume credits.

Question 4

How are public API transcript requests billed?

Accepted Answer

Public transcript browsing on the web stays free. Public API transcript requests cost 1 credit for each successful transcript. Synchronous requests freeze 1 credit while the request runs, then capture it on success or release it on failure.

Question 5

How does bulk API billing work?

Accepted Answer

Bulk API jobs freeze 1 credit per submitted item when the job is accepted. Successful transcript items are charged 1 credit each when the job settles, and failed items release their unused frozen credits.

Question 6

What are the API rate limits?

Accepted Answer

Launch limits are 60 general API requests per minute, 10 single transcript requests per minute, 5 concurrent bulk jobs, and 100 items per bulk job.

Question 7

Where do I create API keys?

Accepted Answer

Create and manage API keys from the API Platform dashboard at /platform/api-keys. API keys are intended for server-side use.

Question 8

What does Premium include?

Accepted Answer

Premium gives you 100 credits every month, transcript history synced across devices, the ability to buy credit bundles, and priority access to new AI features. It's billed monthly at $9 and you can cancel anytime.

Question 9

Do unused monthly credits roll over?

Accepted Answer

Monthly Premium credits reset at the start of each billing cycle. If you need credits that don't reset, purchase a credit bundle — bundle credits never expire.

Question 10

Can I buy credit bundles without Premium?

Accepted Answer

No. Credit bundles are a Premium-only benefit. Subscribe to Premium first, then top up with any bundle that fits your workflow.

Question 11

Do bundle credits expire?

Accepted Answer

No. Credits purchased in a bundle stay on your account indefinitely. Monthly Premium credits are spent first, then your bundle balance is used.

Question 12

How do I cancel? Do I keep my credits?

Accepted Answer

You can cancel your Premium subscription at any time from your account's billing portal. Your remaining monthly credits stay available until the end of the current billing period, and any bundle credits you've purchased remain on your account.

Question 13

What is your refund policy?

Accepted Answer

Refunds are handled on a case-by-case basis as outlined in our Terms of Service. If something went wrong with a purchase, please contact us and we'll take a look.

Question 14

Which payment methods do you accept?

Accepted Answer

Payments are processed securely through Paddle, our merchant of record. Paddle accepts major credit and debit cards, Apple Pay, Google Pay, and other regional payment methods depending on your location.

Question 15

Can I switch plans later?

Accepted Answer

Yes. You can upgrade from Free to Premium at any time, and cancel Premium whenever you want. Your starter and bundle credits stay with your account regardless of plan.

Pricing

Need more credits?

API pricing

Single requests

Bulk jobs

Launch limits

Pricing FAQ

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