Question 1

What is a credit?

Accepted Answer

A credit is the unit you spend on captions and AI features. AI transcription costs 1 credit per minute, rounded up to the next minute. Summary generation and key insights cost 1 credit each. Each public caption track costs 1 credit to unlock once per account. Reopening, copying and downloads are included.

Question 2

Do I need a subscription?

Accepted Answer

You can subscribe to Premium for monthly credits or buy a one-time credit pack without a subscription. Each public caption track costs 1 credit to unlock once; reopening, copying and downloads are included. AI tools use credits based on the feature.

Question 3

Is API access included with an account?

Accepted Answer

Yes. API access comes with every account. Successful public API transcript requests use credits, and account and balance lookups do not consume credits.

Question 4

How are public API transcript requests billed?

Accepted Answer

Dashboard captions cost 1 credit per track, paid once. Public API transcript requests cost 1 credit for each successful transcript. Synchronous requests freeze 1 credit while the request runs, then capture it on success or release it on failure.

Question 5

How does bulk API billing work?

Accepted Answer

Bulk API jobs freeze 1 credit per submitted item when the job is accepted. Successful transcript items are charged 1 credit each when the job settles, and failed items release their unused frozen credits.

Question 6

What are the API rate limits?

Accepted Answer

Launch limits are 60 general API requests per minute, 10 single transcript requests per minute, 5 concurrent bulk jobs, and 100 items per bulk job.

Question 7

Where do I create API keys?

Accepted Answer

Create and manage API keys from the API Platform dashboard at /platform/api-keys. API keys are intended for server-side use.

Question 8

What does Premium include?

Accepted Answer

Premium gives you 100 AI credits each month to use across transcription, summaries, key insights, and translation. It is billed monthly at the current price shown on this page, and you can cancel anytime.

Question 9

Do unused monthly credits roll over?

Accepted Answer

Monthly Premium credits reset at the start of each billing cycle. If you need credits that don't reset, purchase a credit bundle — bundle credits never expire.

Question 10

Can I buy credit bundles without Premium?

Accepted Answer

Yes. Any signed-in account can buy any available one-time credit pack without a subscription.

Question 11

Do bundle credits expire?

Accepted Answer

No. Credits purchased in a bundle stay on your account indefinitely. Monthly Premium credits are spent first, then your bundle balance is used.

Question 12

How do I cancel? Do I keep my credits?

Accepted Answer

You can cancel your Premium subscription at any time from your account's billing portal. Your remaining monthly credits stay available until the end of the current billing period, and any bundle credits you've purchased remain on your account.

Question 13

What is your refund policy?

Accepted Answer

Refunds are handled on a case-by-case basis as outlined in our Terms of Service. If something went wrong with a purchase, please contact us and we'll take a look.

Question 14

Which payment methods do you accept?

Accepted Answer

Payments are processed securely through Paddle, our merchant of record. Paddle accepts major credit and debit cards, Apple Pay, Google Pay, and other regional payment methods depending on your location.

Question 15

Can I switch plans later?

Accepted Answer

Yes. You can subscribe to Premium at any time, and cancel whenever you want. Your purchased bundle credits stay with your account regardless of plan.

Pay for the transcripts you need

One-time credits. No subscription.

Starter top-up: 50

Creator pack: 200

Studio pack: 500

Pro pack: 1,000

100 AI credits each month

Pay as you go

API pricing

Single requests

Bulk jobs

Launch limits

Pricing FAQ

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